FAQs

Our OREKA O2 includes a conventional Quick-Release axle. If your bike has disc brakes or thru axles, before acquiring your OREKA O2, you must find out the measurements of your bike’s rear axle, including the thread pitch, and then select the OREKA axle corresponding to its measurements. You can find the different axles available in our online catalogue.

This can happen with use and depending on the pedaling of each user the belt can become decentred over time. The manual included in the box with the OREKA O2 contains the steps to take to recentre your belt.

As explained in the manual, using the Schrader valve (just like the ones usually found in mountain bike tyres) and a normal bike pump, you can inflate the muscles to a recommended pressure of between 2 and 6 Bar. This value will vary depending on the user’s weight and preference, and by doing this you can also regulate the angle of your OREKA O5.

Just like bike wheels, these muscles also experience a little air loss over time and with use. This is why you must check the pressure of these components regularly and reinflate if necessary.

No, while you are using the roller the wheels must be in the storage position (inside the roller). Otherwise, you will be endangering the component at your own risk.

In conjunction with the roller, you will receive a conventional Quick-Release axle, so if you are going to fit a bike with a longer upper axle (some mountain bikes, for example), you will need to contact the Oreka Support team to request a longer axle.

The core that comes as standard is compatible with Shimano and Sram cassettes with 10 and/or 11 gears. Even so, this last year we have been working to design a core compatible with Sram XDR 12-gear cassettes. To acquire one, contact the Oreka Support team and request it.

If you have a bike on the list below, or a very similar one, and you do not have the sleeves AA or BB, contact the Oreka Support team and request the sleeve with reference number O0051, indicating the exact model of your bike. The aforementioned models are principally the following: Specialized Roubaix, Specialized Tarmac, Giant TCR Advanced Disc, Giant TCX.

• You must ensure your location is activated for both IOS and Android. In IOS the application must have permission to use your location.
• If you have already linked another device, make sure it is not still linked to the previous device.

• If the connection is lost, check that the antenna ant+ of the PC has no nearby metals that could interfere with the signal path. Similarly, the antenna should not be more than 2m from the roller.
• Add table of software and platform compatibilities and what works in each one (in the dropbox general. It needs checking.)

• It is difficult to get going and the resistance doesn’t change:
  • Make sure the roller is plugged in and switched on.
  • Verify that the emergency button has not been pressed. If it has been, after releasing it, turn the roller off and on again.

• The roller does not seem to change the resistance.
  • Check the table of compatibilities for any incompatibilities.
  • Check that the ERG mode is activated.
  • Check that the difficulty has not been modified in the simulator or software. If it is very soft it will not change the resistance.